Customer Service and Handling Charges
We start to process your order as soon as is it downloaded, phoned in or received via US Postal Service.
All orders are shipped through the US Postal Service. Provide a valid US Postal Service address with your order and allow sufficient time for U.S. Mail delivery. Large orders with bulky items are sent in boxes while orders consisting of small size seed packets are shipped in our padded shipping envelopes that provide extra protection for seeds.
Seed packet orders are charged only a single $4.95 handling charge, regardless of the number of items or seed packets ordered. This handling charge has not changed for several years and is among the lowest in mail order seeds.
Heavy merchandise, and seasonal products, like garlic, now have a weight based shipping charge of $3.50 per pound. Weights are listed as lb. with the price of the item. We don't charge extra shipping on items weighting less than 1/2 pound.